Chuck Gould and Volunteers of America Push the Envelope on Senior Care Models

In this Leaders in Elder Care interview, I spoke to Chuck Gould, president and CEO of Volunteers of America.  I first ran into the folks from VOA when one of their marketing people, David Burch, solicited questions for their panel with Newt Gingrich and Tom Daschle.

Upon researching Volunteers of America, I was surprised (and impressed) to find that they are:

  • The largest not-for-profit provider for elders and individuals with disability
  • The 4th largest non-profit skilled nursing provider
  • The 6th largest non-profit assisted living provider

I really enjoyed the discussion with Chuck for a couple of reasons.  First, I could really sense the commitment and passion in his work – you could feel it from the conversation.  Second, they are really pushing the envelope in terms of changing the way they think about and provide senior care.  The organization has many communities throughout the country, providing them an opportunity to experiment with different levels of care and alternative care models.  Because they are not tied to a single model of care, they are free to pick and choose the components of each that work.

Enjoy the interview!

About Chuck Gould and Volunteers of America

Charles W. (Chuck) Gould serves as national president and chief executive officer of Volunteers of America. He provides leadership to one of America’s largest and most comprehensive nonprofit, faith-based organizations.

Gould oversees the organization and its more than 16,000 employees and 90,000 volunteers. With combined revenues of almost $900 million, and programs that help more than 2 million people in more than 400 communities, the organization continues to grow.

Before his selection as national president in 1995, Gould was president of Volunteers of America Health Services, a division of the organization that provides skilled nursing care and other health services. Previously he was an attorney with Arnold & Porter law firm in Washington, D.C.

Gould is a graduate of the University of Minnesota Law School and a member of the Minnesota, District of Columbia and Colorado State bars.  He serves as chairman of the ASAE Key Philanthropic Organization Committee; as a member of the board of directors and previous chairman of the National Human Services Assembly; and is a member of the board of directors of the National Affordable Housing Trust (NAHT) and the American Association of Home and Services for the Aging (AAHSA).

Volunteers of America is a national, nonprofit, faith-based organization dedicated to helping those in need live healthy, safe and productive lives. We offer a variety of services for older Americans that allow them to maintain their independence and quality of life – everything from an occasional helping hand to full-time, around-the-clock care. Since 1896, our ministry of service has supported and empowered America’s most vulnerable groups, including the frail elderly, those with disabilities or requiring specialized nursing care, and many others. Our work touches the mind, body, heart-and ultimately the spirit-of those we serve, integrating our deep compassion with highly effective programs and services.

Contact Information

For more information about Volunteers of America:

Volunteers of America
1660 Duke Street
Alexandria, VA 22314
(800) 899-0089