Your Eyes and Ears: Connect for Healthcare

Here’s a problem that many of us face — obtaining wellness updates about your loved one without troubling the staff or being intrusive to your loved.  And the problem is compounded if you are the primary caregiver and have friends and family living out of the area.

How do you minimize the phone calls, get more usable detail from wellness updates and enable the staff members to focus on providing quality care for your loved one?  How do you gain the peace of mind in learning your loved one’s condition without sounding like a nag?

Visit Connect for Healthcare.

According to the Connect for Healthcare website:

Connect for Healthcare is an inexpensive, easy-to-use, subscription-based web service that uses modern technologies – the Internet, e-mail and text messaging – to create and maintain a new and vital link between families and their loved ones in long-term care. It enables care providers to easily give regular, proactive, specific wellness updates to family members and loved ones no matter where they might be in the world. The family benefits by staying better informed and feeling more connected, their loved ones in long-term care benefit because the better informed and more engaged the family is, the better care they can receive, and the provider benefits by having a simple, one-step method of giving families what they really want.

Founder Neil Moore was kind enough to provide a detailed tour of the service and answer many of my questions.  I came away from our discussion very impressed with the ease of use and powerful ability to provide what we are all looking for: peace of mind.

Incentives for Communities

Neil has addressed one of the major weaknesses in these types of services – he pays the communities to enter the wellness updates into the system.  By delivering an easy-to-use system and giving a percentage of the fee to the communities, he solves two problems.  First, he ensures that the communities are incentivized to participate in the program.  Second, he creates a pretty decent revenue stream for those communities who have a modest number of subscribers.  These are revenues that can be used to fund better activities, renovations, additional staff and all those “nice to have” things that fell by the wayside due to budgets.

Whether you are reading this as a family member or community staff member, you should take a look at Connect for Healthcare.  They’ve done some good stuff!

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  • http://safehavenseniorfamilyhome Katie

    I almost did not want to respond to this, as with a larger Assisted Living Home, with the staff being so busy and all other employees as well, it is almost impossible.

    As a live in for an elder, and supervisor of 5, I made them all keep a daily journal of everything going on with the elder lady we cared so much for. And I responded as, even with this blog, there are ways to help with this, as I have been there with my mom and then Eileen (the lady that died under my care in Oct. 2008.) Talk, talk talk, to all involved. Give them a journal and hope they might fill it out with what is going on.

    This does not work with all, but it is a start. With us, it worked with some of the caregivers employed by the Assisted Living (or nursing home) and with others it did not. With the ones that it did work for, we related to them a great deal.

    As far as being intrusive with a loved one. I understand this. If directed right I have found out that they are so welcome to the love and concern that is directed toward them, if done in the right manner and form. I found out that keeping a journal on an elder, giving her room to talk, express her favorite moments, her past years, etc. , was wonderful, and we kept a book on this. (Which also included a journal of their meds, meals, etc.) Having the caregivers keep their thoughts on this, along with her medications and other needed to know information worked well. With doing so was a joy for them and their supervisor (if there was one), and was easily discussed with them, all involved, concerning their health and welfare. It became a journal they and others appreciated.