Neil Moore Eases Long Distance Caregiver Stress with Connect 4 Healthcare

My mother lives in San Diego. I live about an hour north in Orange County. One sister lives an hour north of Los Angeles. My other sister lives in Baltimore, Maryland.

As one might imagine, long distance caregiving is an issue with which my family continuously grapples. It’s the peace of mind and communication that always seems to be the toughest to maintain. Who calls the community? Who calls the family? How do you maintain any consistency in the update you get on her care? The questions can be endless.

That’s why I was so excited when I started following Neil Moore and Connect 4 Healthcare more than 6 months ago. Neil’s brought the company from a great idea and a prototype to a service enormously valuable to families like me.

In this Leaders in Elder Care interview, I had the chance to catch up with Neil was really excited to hear that Connect 4 Healthcare was living up to its potential.  I am glad to be able to call Neil a Leader in Elder Care and hope you enjoy the interview.

About Neil Moore

With over twenty years of successful health care business experience, Neil Moore has spent the last 16 years on the management teams of health information technology companies in roles that include management of application development, marketing, sales, clinical consulting and strategic partnerships. Before starting Connect 4 Healthcare, he was Executive Vice President of Evention Healthcare, Inc., a long-term-care software start-up, where he was responsible for Strategy, Marketing, Sales and Business Development. In 2007, Evention Healthcare was purchased by the largest long-term care pharmacy services provider in the US (Omnicare, Inc).

How Neil Describes Connect 4 Healthcare

Founded in 2008 by Neil Moore, Connect 4 Healthcare, LLC provides an easy-to-use, inexpensive web service (Connect for Healthcare™) that enables long-term care providers to improve resident/client care, the family experience, operational efficiency and differentiate themselves in the market place by dramatically improving and documenting their communication with families using modern technologies. In just a few minutes per week, the Connect service enables care providers to deliver regular, proactive updates to the entire family through the Internet, Email and Text Messaging – no matter where they might be – in 70% less time than it takes them to answer a typical update call from just 1 family member.

Contact Information

Sheldon Krechman and Peacemaker Corps – Seniors Rescuing At-Risk Youth

It seems like whenever the topic of elder care or “seniors” come up, the discussion immediately turns to medical, caregiving and financial issues. I was really happy to meet Sheldon Krechman and learn about his focus on keeping seniors engaged in the community.  Sheldon and his wife, Carol, have put together a wonderfully creative organization that is poised to make a measurable impact in the community – a better sense of purpose, more senior independence and a chance for seniors to give back to the community the wisdom of their years.  I think everyone will enjoy this interview.  Sheldon and I had a great time (even though his mom is a Dodger fan!)

Introducing the Peacemaker Corps

The Peacemaker Corps concept grew out of the United Nations mission to promote peace, tolerance and conflict resolution. A collaborative effort between the Department of Housing and Urban Development (HUD), Friends of the United Nations (FOTUN) and Simon Youth Foundation (SYF) launched the preliminary Peacemaker Corps trainings in fall of 1999 with the aid of a $ 1MM U.S. Federal Discretionary Grant from HUD. After a successful rollout to 11 cities coast-to-coast and positive feedback obtained in follow-up interviews in the year 2000, the Peacemaker Corps training was incorporated into HUD’s ongoing budgeted programs in 2001, only to be eliminated later due to budget shortfalls.

Since its inception, Carole Sumner Krechman, President/Chair, has played an integral part in the Peacemaker Corps. As the Chairman of the Board of FOTUN from 1995 to 2001, Mrs. Krechman collaborated with HUD and SYF to bring the Peacemaker Corps program to youth across the United States and around the world. Following the budget cut, Mrs. Krechman began down the path to reform the Peacemaker Corps and continue its mission of empowering our young with the art of making peace. In 2002 she obtained written consent from HUD to utilize the curriculum, established 501(c) 3 status with the State of California and the US Internal Revenue Service, and in 2003 helped the Peacemaker Corps Association receive the high honor of being one of 26 organizations worldwide, and one of two domestically, named a Non-Governmental Organization with the United Nations.

Proven Success

In late 1999, through the combined efforts of HUD, FOTUN, SYF, 12 trainings were beta-tested in 11 cities coast-to-coast including Indianapolis, Seattle, Dallas and Miami. A total of 220 teens, ages 13-17 participated in the two-day training. An average of 18 young people of varying ethnic backgrounds were chosen by the local Public Housing Authority to participate in each training. The chosen students were selected based on their leadership qualities, demonstrated commitment to their community and their willingness to apply their newly acquired peacemaking skills in future situations.

Following the training, students were asked to evaluate the training on several levels:

  • 87% of participants responded that they learned a lot about mediation and conflict resolution after taking part in the Peacemaker Corps training
  • 87% gave the training an “Excellent” or “Very Good” rating when asked to rate the overall Peacemaker Corps session
  • 76% stated that they would “definitely” like to learn more about the Peacemaker Corps.

SPARTA Consulting, HUD’s national public housing security contractor, conducted follow up phone interviews in 2000. These interviews provided qualitative and quantitative data regarding the benefits of the training. In Pittsburgh, the mother of a graduate stated the program had a visible impact on her son and his friends. She said the program “changed his whole outlook” on how he relates to other youth. Youngstown, Ohio Peacemakers reported they were using their training to breakup fights in school and to avoid fighting with siblings and friends. SPARTA Consulting also identified that following the training many graduates of the Peacemaker Corps had been empowered to join organizations that utilized their new peacemaking skills for a positive effect on their communities. Organizations included: Youth Crime Watch, Drug Free Youth in Town (DFYIT), Boys and Girls Club, City Youth Council and the Youth Crime Commission.

About Sheldon Krechman

Sheldon was Executive Vice President of Martel Electronics and was solely responsible for concept, sales and marketing and directed a 250 member national sales force. Martel maintained offices in New York, Chicago, Los Angeles, Tokyo Japan and Bremen, Western Germany. Martel Electronics was one of the first importers and distributors of Japanese and German High Quality Electronics. Martel Electronics was partially financed by Chinese investors from San Francisco and Vancouver.

Sheldon was CEO of FKM, Inc. a computer software development and consulting company. Under his direction (NAMES), Name and Address Management System Software was developed, utilized and marketed to the Direct mail industry.

Sheldon was the developer and President of World on Wheels. An Inner city Family roller-skating entertainment center, located in the inner city of Los Angeles. World on Wheels has served the community as a wholesome family entertainment center for over 20 years. The center was the largest revenue-grossing center of its type in the United States.

Sheldon was Chairman of the Board, and Technological Director of World China Trade, Inc. a California Corporation formed to do business in the Peoples Republic of China. WCT developed the Asia Hotel, a world-class hotel office apartment complex located in Beijing China adjacent to the workers stadium. Sheldon developed the first interactive computerized global network communication system between China and the USA. Between 1982 and 1990, Sheldon spent over 1500 days inside the PRC. Sheldon worked very closely with Ms. Zhang Xia Lu, who was Manager of American Affairs for World China Trade. Sheldon and Ms. Zhang have kept a close relationship and friendship to this date.

Sheldon served as Chairman of the Board and Chief Technology Officer for Recreation World, Inc. During this 5-year period, Sheldon implemented state of the art computer systems and interacted with over 1000 employees throughout the United States. Sheldon, as Chairman of the Board, was responsible for communicating with the three different classes of investors in the Company. Recreation World owned and operated 22 Ice Skating Entertainment Centers in 11 major cities throughout the United States, including the roller skating center in Central Park in New York City, which was managed by the company.

Sheldon is the Executive Director of the Peacemaker Corps Association. The Peacemaker Association is a California Non Profit Corporation. The Corporation has a Curriculum that teaches At Risk youth how to resolve their problems in a not violent manner. It is a national organization that runs their programs in major shopping malls throughout the USA. The Peacemaker Corps has NGO status at the United Nations and periodically runs workshops and seminars at the United Nations headquarters in New York City.

Sheldon worked as a volunteer for the Pico Youth and Family Center in Santa Monica California for 5 years. He worked with Latino youth and adults and taught them how to use and service computers.

Sheldon worked for Angel View Foundation. Angel view is a non-profit organization that houses adults that have serious diseases and cannot be kept at home, such as Spinal Bifida. He set up their computer systems for the State of California reporting purposes and worked with the patients teaching computer skills, so they could access the outside world regardless of their disabilities.

Steven Aldrich Advances Brain Fitness at Posit Science

In this Leaders in Elder Care Interview, I spoke with Steven Aldrich of Posit Science.  Posit Science is one of the leaders in what is a growing market for brain fitness and memory care software.  There are many ways to provide memory training, as some of you may know, but I really enjoyed two things from my interviews and several discussions with Steven.  First, Posit Science has gone the extra distance to conduct clinical studies on the use of their software.  This is where the rubber really meets the road in terms of validating marketing claims with real world evidence.

Second, I really appreciated the extension of brain fitness into a lifestyle rather than just a treatment for specific conditions. Research shows that brain fitness is something that should be started sooner rather than later, so was a relief to see the “lifestyle” element incorporated in the way Steven and Posit Science approach the market.

Enjoy the interview!

About Steven Aldrich

Steven Aldrich is president and CEO of Posit Science, joining the company from Intuit where he created significant growth over 13 years in many roles. Most recently he was vice president of Strategy and Innovation of the small business division where he accelerated growth by solving important customer problems through partnerships and acquisitions. He guided the QuickBooks Industry Solutions and QuickBooks Point of Sale teams to several successive years of significant employee engagement increases, customer experience improvements and revenue growth. Steven was president of Quicken Insurance, a business he co-founded and sold to Intuit. He has worked in the investment banking division of Alex. Brown & Sons and for McKinsey & Company.

Steven completed his MBA at the Stanford Graduate School of Business and he holds an AB in Physics from the University of North Carolina. Steven is an avid supporter of the arts, president of the Board of the Bay Area Glass Institute ( and enjoys spending time with his wife Allison and their son, Jackson.

How Steven Describes Posit Science

Founded in 2003 in San Francisco, Posit Science ( helps adults stay vibrant throughout their lives with brain fitness software that engages the brain’s natural plasticity (the brain’s ability to rewire.) Our staff neuroscientists collaborate with a team of more than 50 scientists from leading institutions around the globe to develop and test programs that improve cognitive performance—and enhance quality of life. The company’s products and scientists are currently featured in two PBS documentaries, including “The Brain Fitness Program.”

Posit Science grew out of the pioneering work of renowned neuroscientist Dr. Michael Merzenich. A member of the National Academy of Sciences and Institute of Medicine, and Professor Emeritus at the University of California at San Francisco, Dr. Merzenich has a track record of turning neuroscience into practical tools that benefit consumers. More than 30 published studies show that our 90 patented technologies significantly increase processing speed, improve memory and enhance the quality of everyday life.

All three of Posit Science’s interactive brain fitness software programs are designed to help users think faster, focus better and remember more.  The difference is in how the products train your brain.

The Brain Fitness Program™ is a software program for the auditory system of the brain. Auditory processing is fundamental to brain fitness because much of the important information taken in each day—and that people want to respond to, remember and use later—comes in through what is heard. These skills can help a person remember details of a conversation, find the words on the “tip of their tongue” and keep up with rapid speech.

InSight™ is a software program that sharpens the brain’s visual system, resulting in a person seeing more of what’s around them, reacting to it quicker and remembering it better. These skills are essential to everyday activities, like matching names with faces, keeping track of grandchildren on a busy playground and remembering where the keys are.

DriveSharp™ is a driving-focused product, containing two of the five exercises in Insight.  DriveSharp focuses on the visual areas in the brain that are essential to safe driving and is clinically proven to train the brain to think and react faster on the road.  Improvements in visual processing skills decrease the risk of an accident by 50 percent. DriveSharp is recommended by the AAA Foundation.

To conduct clinical studies, we work with leading researchers at prestigious institutions, including, Cambridge, Harvard, Mayo Clinic, MIT, Stanford, UCSF and USC. We have also established business partnerships with global organizations, including AAA Clubs, AAA Foundation, Alzheimer’s Australia, Allstate, Capital Health, Penn Treaty and QVC.

Contact Information for Posit Science

Posit Science Corporation
225 Bush St., 7FL
San Francisco, CA 94104

Text from Obama’s Healthcare Speech That Addresses Seniors

For those of you who missed President Obama’s speech last night, below is the text of the section of the speech addressing seniors.  The speech was delivered on September 9, 2009, in a joint session of the US Congress.

In fact, I want to speak directly to America’s seniors for a moment, because Medicare is another issue that’s been subjected to demagoguery and distortion during the course of this debate.

More than four decades ago, this nation stood up for the principle that after a lifetime of hard work, our seniors should not be left to struggle with a pile of medical bills in their later years. That is how Medicare was born. And it remains a sacred trust that must be passed down from one generation to the next. That is why not a dollar of the Medicare trust fund will be used to pay for this plan.

The only thing this plan would eliminate is the hundreds of billions of dollars in waste and fraud, as well as unwarranted subsidies in Medicare that go to insurance companies – subsidies that do everything to pad their profits and nothing to improve your care. And we will also create an independent commission of doctors and medical experts charged with identifying more waste in the years ahead.

These steps will ensure that you – America’s seniors – get the benefits you’ve been promised. They will ensure that Medicare is there for future generations. And we can use some of the savings to fill the gap in coverage that forces too many seniors to pay thousands of dollars a year out of their own pocket for prescription drugs. That’s what this plan will do for you. So don’t pay attention to those scary stories about how your benefits will be cut – especially since some of the same folks who are spreading these tall tales have fought against Medicare in the past, and just this year supported a budget that would have essentially turned Medicare into a privatized voucher program. That will never happen on my watch. I will protect Medicare.

Now, because Medicare is such a big part of the health care system, making the program more efficient can help usher in changes in the way we deliver health care that can reduce costs for everybody. We have long known that some places, like the Intermountain Healthcare in Utah or the Geisinger Health System in rural Pennsylvania, offer high-quality care at costs below average. The commission can help encourage the adoption of these common-sense best practices by doctors and medical professionals throughout the system – everything from reducing hospital infection rates to encouraging better coordination between teams of doctors.

Reducing the waste and inefficiency in Medicare and Medicaid will pay for most of this plan. Much of the rest would be paid for with revenues from the very same drug and insurance companies that stand to benefit from tens of millions of new customers. This reform will charge insurance companies a fee for their most expensive policies, which will encourage them to provide greater value for the money – an idea which has the support of Democratic and Republican experts. And according to these same experts, this modest change could help hold down the cost of health care for all of us in the long-run.

Paula Panchuck Redefines Independent Living with Lasell Village at Lasell College

In this Leaders in Elder Care interview, I had the pleasure to interview Dr. Paula Panchuck, vice president of Lasell Village at Lasell College.  Lasell Village epitomizes the meaning of creativity in elder care.  Combining senior independent living and continuing education within the campus of a four-year university, Lasell Village at Lasell College serves as an inspiration for what can happen when people think “what if….”

I hope everyone enjoys my interview with Paula as much as I did.

How Paula Describes Lasell Village

Lasell Village is a unique Continuing Care Retirement Community located on the campus of Lasell College in Auburndale, Massachusetts, a village of Newton and a residential suburb bordering Boston.  Open since May 2000, the Village combines the elements of lifelong learning, retirement housing, support services, short-term rehabilitation and long-term care on its thirteen-acre site.

A focus on living and learning is the defining characteristic of Lasell Village and one that makes it distinctive among retirement communities.  Although it is one of a growing number of college-affiliated retirement communities in the country, it is the only one to feature a formal, individualized, required continuing education program for its residents. In addition to courses and other learning opportunities at Lasell College, Village residents enjoy hundreds of on-site courses, lectures, cultural events and physical fitness classes each year. A College-appointed Dean oversees this unique living and learning program at Lasell Village and encourages intergenerational activities for residents, faculty and college students.

The physical environment of the Village is designed to support its educational mission and to integrate the intellectual growth, creative development, and physical wellness of its residents.  Each of its sixteen apartment buildings includes a classroom, studio, library or fitness facility and indoor linkways interconnect all buildings, providing Villagers with easy access to educational offerings taking place throughout the community.  The architectural model at Lasell Village was selected for a Project in Progress Design award by Nursing Homes/Long Term Care Management and the Society for the Advancement of Gerontological Environments (SAGE).  The community’s innovative combination of lifelong learning and retirement housing was featured in the Urban Land Institute’s Housing for Niche Markets: Capitalizing on Changing Demographics.

About Paula Panchuck

Paula Panchuck is Vice President for Lasell Village at Lasell College and the founding Dean of its innovative living and learning program.   She holds a PhD in Educational Studies and Public Policy from Lesley University in the area of adult development and aging and recently completed the Certified Aging Services Professional program sponsored by the University of North Texas and the American Association for Housing and Services to the Aging (AAHSA).   Paula is the recipient of the American Society on Aging and the MetLife Foundation Mind Alert Award for Outstanding Older Adult Learning Programs.  Her primary research interests include the impact of intergenerational exchange on older adults and college students’ attitudes toward older adults.  She is a frequent conference, workshop and webinar speaker on the topics of lifelong learning, campus-affiliated retirement communities, and intergenerational programs and has hosted the cable television’s Through Our Eyes which explored on issues in aging.

Contact Information

Dr. Paula Panchuck
Vice President for Lasell Village at Lasell College


You can reach Lasell Village at

Ryan Malone Joins the Advisory Board of the Consumer Consortium on Assisted Living (CCAL)

I am honored to announced that I have been invited and accepted an invitation to join the advisory board for the Consumer Consortium on Assisted Living (CCAL).

As on might imagine, the decision to join the advisory board of any organization is not something taken lightly.  It requires a deep belief in the purpose of the organization and the leadership team that drives it.  I found both with CCAL and want to share with you a bit about the organization, as it is closely aligned with my “by families, for families” approach to elder care.

CCAL’s Mission

The Consumer Consortium on Assisted Living (CCAL) is a national consumer education and advocacy organization focused on the needs, rights and protection of assisted living consumers, their caregivers and loved ones. CCAL educates consumers and professionals, and advocates for assisted living issues. CCAL works collaboratively with a broad spectrum of people and organizations to support quality, affordable assisted living.

Goals and Objectives

  • Ensure that the organization is financially secure, well managed, and successful in achieving its annual goals.
  • Educate consumers, advocates, professionals and the public about choices and needs in the confusing landscape of assisted living.
  • Strengthen the consumer’s voice and involvement in advocacy for assisted living.
  • Provide tools and resources to help consumers make informed choices.
  • Promote quality care and effective practices to enhance the quality of life for assisted living residents.
  • Advocate for assisted living as an option for individuals who have low to moderate incomes.
  • Monitor national assisted living issues to support consumer needs and to ensure that industry practices do not take precedence over consumer needs.
  • Serve as a national resource and facilitator to promote the exchange of information and ideas among the diverse stakeholders of assisted living.

Over the next several months, I will be sharing with you some of the major accomplishments CCAL has achieved and how we are collaborating with assisted living providers, industry experts and policymakers to make assisted living a positive experience for residents and their families.

Brookdale Arizona Hosts Ryan Malone and “By Families, For Families” Book Signing

Look out Arizona!  “By Families, For Families” is coming to a town near you.

Brookdale Senior Living is hosting me for a four-city speaking tour and book signing to cover their Arizona region.  If you are in Arizona and considering assisted living for a friend or family member, please make a point to come to the event.

During the event, I’ll be giving a presentation entitled “Assisted Living Saved My Mom,” signing books and answering any questions you may have as to assisted living and how you can proactively make it a positive experience for you and your family.

Hope to see you there!

Four Dates to Choose From

Sunday, September 13, 2009 (Tuscon)
Time: 2 – 4 PM

Tuscon – Freedom Inn Ventana Canyon
5660 North Kolb Road
Reservations: Call Kaye @ 520-577-6940

Monday, September 14, 2009 (Peoria)
Time: 4 – 6 PM

Peoria – The Inn at Freedom Plaza
13725 North 93rd Drive
Reservations: Call Diana @ 623-815-6170

Tuesday, September 15 (Mesa)
Time: 10AM – Noon
Mesa – The Springs of East Mesa
6220 East Broadway Road
Reservations: Call Sheri @ 480-985-8900

Tuesday, September 15 (Scottsdale)
Time: 4 – 6 PM (Yes, the same day as Mesa)

Scottsdale – Freedom Inn at Scottsdale
15436 North 64th Street
Reservations: Call JoAnn @ 480-948-6950

Leaders in Elder Care: Michele Nuzzo, Midlife Transitions and Retirement Coach

Every one of us goes through transitions in our lives.  Sometimes, external factors such as caregiving impacts our ability to get through those transitions smoothly.  And if caregiving isn’t enough, a stress of coming retirement can really put you out of alignment.

In this Leaders in Elder Care interview, we meet Michele Nuzzo.  Michele is midlife transitions and retirement coach – someone who can help you get untuck when you are least able to make progress.   What I really like about Michele’s approach to coaching is her use of time-tested assessment tools as part of her care.  These tools are objective, disarming people who might otherwise be defensive or reluctant to open up to new ideas.  Michele has a very soothing demeanor which is a perfect fit for a coach.

Congratulations to Michele for being a Leader in Elder Care.

About Michele Nuzzo

Midlife Transitions and Retirement Lifestyle Coach Michele A. Nuzzo is the founder of Midlife Menu. Michele empowers baby boomers to find their own path to a more conscious and joyful life as they juggle careers, caregiving and planning for retirement. She inspires them to reinvent themselves and ignite the spark of passion and purpose in their second act of life. On a personal level, she has been involved with chronic and acute caregiving issues for more than 15 years.

Michele is a certified life coach and a certified retirement coach. She earned her life coaching certification from Coach Training Alliance. She is also certified by Retirement Options to administer and interpret their proprietary assessment tools, the Retirement Success Profile® and LifeOptions Profile®.

Michele graduated from UCLA with a bachelor’s degree in English literature, a paralegal certificate, and a designation in journalism with a specialization in print journalism.

She also earned a master’s degree in clinical psychology from Pepperdine University. Before launching her coaching practice and freelance writing career, Michele served as a human resources representative /senior benefits and policies adviser for a major corporation and as director of development and communications for several nonprofit organizations.

Contact Information

To learn more, visit

Follow Michele on Twitter at



Leaders in Elder Care: Shawn Bloom, the PACE Alternative

For those of you who are not familiar with the PACE alternative of care, you will find this model very interesting.  PACE is one of the alternative models of care that is funded by Medicare and take a unique financial approach.  As you will learn in the interview with Shawn Bloom, president and CEO of the National PACE Association, PACE programs are financially motivated to following preventative paths of cafe – a unique occurrence in health care today. This incentive forces PACE Centers to take more of a 360-degree view of care than many care models available.

Shawn’s Description of the PACE Model

Programs of All-inclusive Care for the Elderly (PACE) are innovative because they provide continuous care and services offering individuals eligible for nursing home care the option of continuing to live in the community. Because these health care costs are traditionally paid for through the Medicare and Medicaid programs and out of people’s pockets, access to a comprehensive system of care that encompasses preventive, primary, acute and long term care is usually not possible. One key to the PACE model is the combining of dollars from different funding streams in order to deliver a comprehensive set of services focused on the health and well-being of the individual.

Because PACE delivers care differently from traditional long term care providers, it can be difficult to understand how all the elements of the program work together. For example, the public may be mostly aware of the PACE program’s vans that provide transportation to PACE participants.  Policy makers may view PACE as a program that integrates Medicare and long term care funding in a way that saves taxpayer dollars while providing more effective care. PACE participants and their family members might see the PACE center that they attend as the central part of the program. But it is the combination of the different components of the PACE model, including the work of the interdisciplinary team, that results in care and services that are tailored to the individual needs of each PACE participant.

What is PACE?

The ability to coordinate the care of each participant enrolled in PACE is key to the model. PACE programs coordinate and provide all needed preventive, primary, acute and long term care services so that their participants can continue living in the community. To understand how PACE works, it is important to learn about the components of PACE that enable it to respond to the unique needs of each participant enrolled in the program.

Interdisciplinary Teams: Teams comprised of physicians, nurse practitioners, nurses, social workers, therapists, van drivers, aides and others — meet regularly to exchange information and solve problems as the conditions and needs of PACE participants change. Through interdisciplinary teams, the viewpoints of different disciplines are brought together, and information gained through interaction with the PACE participants over time and in different settings is shared. This approach empowers those involved and allows more information to be available at the critical points when decisions are being made.

Capitated Payment Arrangements: PACE receives a monthly capitated payment (i.e., a lump sum from Medicare combined with Medicaid or a participant’s private pay resources that is used to pay for a variety of comprehensive services) and is responsible for the care their participants need. As such, the financial interests of the PACE program and the care needs of the persons they serve are aligned in a unique way. Regardless of whether needed services would be reimbursed under traditional fee-for-service Medicare and Medicaid, PACE provides a comprehensive set of preventive, primary, acute and long term care services that are specifically tailored to the needs of each PACE participant to help them avoid hospital or nursing home placement to the greatest extent possible. The program is designed to closely monitor participants for even subtle changes in needs, which if left unattended could lead to costly acute care episodes.

For example, a Medicare beneficiary shows up at the emergency room every month to be treated for skin infections caused by flea bites. The traditional, fragmented care delivery system would have trouble addressing the root cause of her condition and might just keep treating the patient’s flea bites. For a PACE enrollee, the team, with input from social workers, home health aides and drivers who have been in her home, may decide to fumigate her home and provide a flea dip for her pet. This flexibility can produce more cost effective solutions and a higher quality of life than prescribing costly medications or continually hospitalizing an individual.

PACE Centers: PACE participants regularly attend the PACE center on an average of three days per week. This center includes a health clinic with an on-site physician and nurse practitioner, physical and occupational therapy facilities, and at least one common room for social and recreational activities.  Unlike fee-for-service Medicare and Medicaid programs, PACE has the flexibility to provide services such as occupational and physical therapies even when the goal is to maintain or slow the decline of an ability — not to cause measurable improvement. Because PACE participants have regular contact with primary care professionals who know them well, slight changes in their health status or mood can be immediately addressed.

Transportation: Transportation for PACE participants is another covered benefit. Transportation is critical to the implementation of the care plan. It is a key way in which PACE supports families who are providing care for their loved ones. Transportation is provided not only to and from the day center, but also to other appointments. Providing transportation also places a driver, who has been trained to observe cues, in the home of the PACE participant. Drivers can then report these cues that may signal a change in health status or other changes that should be monitored.

About Shawn Bloom

Shawn Bloom is the President and CEO of the National PACE Association (NPA), an organization that represents 71 operating PACE sites and approximately 40 additional health care organizations in various stages of PACE site development.  Since joining NPA in (1999), the number of PACE locations has grown to serve over 17,000 participants around the Nation. Shawn has served as the Principal Investigator for many PACE-related grant supported efforts and his leadership has played an instrumental role in not only the growth of PACE, but health care policy reform in general. Shawn frequently speaks on behalf of PACE and health care policy topics at aging forums and numerous federal, state and local provider conferences.  With over 25 years in the elder and health care industries, Shawn is a well-known expert with National and local media and frequently is called to testify before state and federal policymakers.

Prior to assuming the role of President and CEO with NPA, Shawn spent 5 years as the Executive Director of the Missouri Association of Homes for the Aging (MoAHA), which represented over 100 not-for-profit long-term health care and housing facilities in the state of Missouri.  Shawn previously worked in the Policy and Governmental Affairs Division of the American Association of Homes and Services for the Aging (AAHSA), a Washington, D.C.-based trade association that represents approximately 6000 providers of long-term health and housing services for the aging.

Shawn received his B.S. in biochemistry and gerontology from Kansas State University and completed his M.S. coursework in long term care at the University of North Texas, Center for Studies in Aging.  Shawn began his career in the elder and health care industries early in life, working as a nursing home Certified Nurse Aide in high school and college.

Contact Information

PACE Information for Consumers

National PACE Association
801 N. Fairfax Street, Suite 309
Alexandria, VA 22314
Phone 703/535-1565
Fax 703/535-1566